Terms & Conditions

Last updated: November 2, 2026

By accessing or using this website (the “Site”) and purchasing our products, you agree to these Terms. If you do not agree, please do not use the Site.

1) Overview

Welcome to COA-pep (“we,” “us,” “our”). By accessing or using this website (the “Site”) and purchasing our products, you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use the Site.

2) Eligibility & Accounts

You represent that you are 21+ and legally able to enter binding agreements.
You agree to provide accurate information and keep your account secure. We may refuse or cancel orders, or suspend accounts for suspected fraud, misuse, or non-compliance.

3) Research-Use Only (Critical)

All products are for research and laboratory use only , unless explicitly stated otherwise in writing.
Products are not for human or animal consumption, drug use, diagnostic use, clinical use, or incorporation into food, cosmetics, or medical devices.
You are responsible for appropriate handling, storage, and disposal; following MSDS/COA guidance; and complying with all applicable laws, safety standards, and institutional policies.
Statements on the Site are not evaluated by the FDA or any regulatory authority.

4) Ordering, Pricing & Availability

Listings may change without notice. We may limit quantities or discontinue products.
We strive for accuracy, but typographical or system errors (price/availability/specs) may occur. We may cancel or correct such orders and will notify you.
Lot-to-lot variations within normal analytical tolerance may occur. COAs/contaminant reports are provided per lot and reflect measured values for that lot.

5) Payments, Taxes & Chargebacks

Payments are processed by trusted third-party processors. We do not store full card numbers.
Prices are shown in USD unless stated otherwise. Applicable taxes, duties, and fees are your responsibility unless we collect them at checkout.
Suspected payment fraud or misuse of chargebacks may result in account suspension and investigation. We contest improper chargebacks.

6) Shipping & Risk of Loss

We aim to ship promptly. Delivery times are estimates and may vary by carrier, weather, holidays, or customs.
Risk of loss transfers to you when the carrier accepts the shipment. Consider purchasing route/carrier insurance where available.
Ensure your shipping address is accurate. We are not responsible for delays or losses due to incorrect addresses or carrier issues.
International: You are responsible for import permits, duties/taxes, and compliance with local regulations. We are not liable for customs delays, holds, seizures, or destruction.

7) Inspection & Acceptance

Inspect shipments upon delivery. Report shipping damage, shortages, or incorrect items within 3 business days of receipt with photos and order details.
After that window, the order is deemed accepted.

8) Returns & Refunds

All sales are final. Due to the nature of research products, we cannot accept returns or provide refunds after purchase.

9) Limited Warranty & Disclaimers

We warrant that, at the time of shipment, products will conform to our specifications for the applicable lot.
Your exclusive remedy for breach of this warranty is, at our option, replacement of the product or refund of the purchase price for the affected item.
Disclaimers: Except for the foregoing, products are provided “AS IS” and “AS AVAILABLE,” without warranties of merchantability, fitness for a particular purpose, or non-infringement.

10) Limitation of Liability & Indemnity

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, data, or use), even if advised of the possibility.
Our total liability for any claim related to a purchase will not exceed the amount you paid for the product giving rise to the claim.
You agree to indemnify and hold us harmless from claims arising from your handling, storage, use, or resale of products, or your breach of these Terms.

11) Bundles, Quantity & Promotions

Bundle prices apply only when purchasing the specific bundle SKU. Adding multiple units of a single product does not grant the bundle price unless the bundle product is added to cart.
Coupons/discounts cannot be combined unless stated. We may modify or end promotions at any time.

12) Site Use, Content & Intellectual Property

All Site content (text, graphics, logos, product images, COAs) is owned by or licensed to us and protected by law.
You may not copy, scrape, frame, reverse-engineer, or use automated tools to extract content without our written consent.
User reviews or submissions must be lawful and non-infringing; by submitting, you grant us a non-exclusive license to display and use them on the Site.

13) Compliance, Resale & Export

You are responsible for compliance with all applicable laws and institutional rules regarding purchase, possession, use, resale, transport, and disposal.
You will not export or re-export products in violation of export control or sanctions laws.

14) Governing Law & Disputes

These Terms are governed by applicable federal and state laws of the United States, without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms or use of the Site shall be handled by a court of competent jurisdiction, except where otherwise required by applicable law. Small-claims actions may be brought where permitted by law.

15) Changes, Severability & Assignment

We may update these Terms at any time by posting the revised version on this page with a new “Last updated” date.
If any provision is found unenforceable, the remainder will remain in effect.
We may assign our rights/obligations; you may not assign without our consent.

16) SMS & Text Messaging Terms

Program description: COA-pep offers optional SMS text messaging to customers who explicitly opt in. Depending on the consent you provide, messages may include order confirmations, shipping and delivery updates, customer service notifications, and promotional offers or announcements.

Consent: You may subscribe using an optional, unchecked SMS consent checkbox or another clearly disclosed opt-in method. Consent to promotional text messages is not a condition of purchase. Agreeing to these general Terms does not, by itself, constitute consent to receive marketing text messages.
Message frequency: Message frequency varies based on your orders, support activity, and the types of SMS communications you have elected to receive.
Costs: Message and data rates may apply, depending on your mobile carrier and service plan.
Opt out: You can stop receiving messages at any time by replying STOP to a text message. You may receive a final confirmation message. Other messages will stop unless you separately opt in again, subject to applicable law.
Help: Reply HELP for assistance, email +852 94460366, or contact us on WhatsApp at +852 94460366.
Carrier delivery: Mobile carriers are not liable for delayed or undelivered messages. Message delivery is not guaranteed.
Privacy: We handle mobile numbers and messaging consent as described in our Privacy Policy. We do not sell or share SMS opt-in consent data with third parties or affiliates for their own marketing or promotional purposes. Service providers may process this information solely to deliver and support our messaging program.

We may modify or discontinue the SMS program as permitted by law. If you change your mobile number, please notify us so that we can update our records.

17) Contact

Questions about these Terms?

WhatsApp: +852 94460366

For faster assistance, you may also contact our support team through WhatsApp at +852 94460366.

By completing a purchase, you acknowledge that you have read, understood, and agree to these Terms & Conditions.